Call Center Representative $15/hr Job at Parallel Employment, Janesville, WI

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  • Parallel Employment
  • Janesville, WI

Job Description

Parallel Employment is currently recruiting for a Call Center Representative for a client located in Janesville, WI. In this role, you’ll be the voice customers rely on—handling incoming calls, gathering information, and delivering a positive experience every time.

Responsibilites

  • Respond to inbound calls and accurately document caller information
  • Follow established call guidelines while maintaining a natural, professional conversation
  • Collect and verify required details to ensure each interaction is handled correctly
  • Provide courteous, empathetic support and resolve inquiries efficiently
  • Meet performance expectations for call quality, accuracy, and productivity
  • Stay up to date on account requirements and procedures across multiple clients
  • Communicate any concerns or irregularities to leadership in a timely manner
  • Arrive ready to work at the start of each scheduled shift
  • Adhere to all company policies, including confidentiality and data security standards
  • Participate in ongoing training and development opportunities
  • Assist with additional tasks as needed

Requirements

  • High school diploma or GED required
  • Previous customer service experience required
  • Comfortable using computers and learning new systems
  • Strong communication skills with a focus on listening and problem-solving
  • Professional, calm, and friendly phone presence
  • Positive attitude and willingness to learn
  • Team-oriented mindset
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays (24/7 operation)
  • Typing speed of at least 25 WPM
  • Basic proficiency in spelling, grammar, and comprehension
  • Ability to pass pre-employment screenings

Benefits

Equal Opportunity Employer

#ind456

Job Tags

Full time, Shift work

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