Job Description

Parallel Employment is currently recruiting for a Call Center Representative for a client located in Janesville, WI. In this role, you’ll be the voice customers rely on—handling incoming calls, gathering information, and delivering a positive experience every time.

Responsibilites

• Respond to inbound calls and accurately document caller information
• Follow established call guidelines while maintaining a natural, professional conversation
• Collect and verify required details to ensure each interaction is handled correctly
• Provide courteous, empathetic support and resolve inquiries efficiently
• Meet performance expectations for call quality, accuracy, and productivity
• Stay up to date on account requirements and procedures across multiple clients
• Communicate any concerns or irregularities to leadership in a timely manner
• Arrive ready to work at the start of each scheduled shift
• Adhere to all company policies, including confidentiality and data security standards
• Participate in ongoing training and development opportunities
• Assist with additional tasks as needed

Requirements

• High school diploma or GED required
• Previous customer service experience required
• Comfortable using computers and learning new systems
• Strong communication skills with a focus on listening and problem-solving
• Professional, calm, and friendly phone presence
• Positive attitude and willingness to learn
• Team-oriented mindset
• Flexibility to work a variety of shifts, including nights, weekends, and holidays (24/7 operation)
• Typing speed of at least 25 WPM
• Basic proficiency in spelling, grammar, and comprehension
• Ability to pass pre-employment screenings

Benefits

Equal Opportunity Employer

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