Staff Engineer -- Salesforce Developer Job at Nagarro, Remote

ck9ZNFg3TlRWLzB2VEttcEJqT2U1S1RtVGc9PQ==
  • Nagarro
  • Remote

Job Description

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

  • Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
  • Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
  • Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
  • Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
  • Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
  • Create and maintain comprehensive technical documentation for voice solutions
  • Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
  • Troubleshoot and optimize voice implementations for performance and reliability
  • Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
  • Mentor junior developers and contribute to team knowledge sharing and professional development

Qualifications

  • 7-10 years of professional experience in Salesforce development
  • Hands-on experience with Salesforce Voice or similar voice communication platforms
  • Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
  • Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
  • Demonstrated experience with Einstein AI capabilities and analytics
  • Knowledge of VoIP, call handling protocols, and voice telecommunications
  • Proven ability to design scalable, maintainable solutions in large-scale environments
  • Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
  • Excellent problem-solving skills and attention to detail
  • Experience with CI/CD pipelines and DevOps practices in Salesforce environments
  • Strong communication and collaborative skills, with ability to work effectively in a team environment
  • Familiarity with Salesforce Einstein Analytics

Additional Information

Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

Job Tags

Remote job, Full time

Similar Jobs

North East Transportation Company CTtransit Waterbury

Facility Maintenance / Trade Licensed Building Maintainer Job at North East Transportation Company CTtransit Waterbury

 ...is required Wages $35.75-$36.50 per hour Full-time position, minimum of 40 hours per week Schedule: Unknown, subject to union bidding. Benefits -Family Medical, Prescriptions, Dental, and Vision Fully Employer Funded Premium (detailshere ( $0 employee... 

SRS Distribution

Dispatcher Job at SRS Distribution

 ...Position Summary The primary function of a Dispatcher is to direct and coordinate the ordering and delivery of materials to customers...  ...reviews and employee orientation and coordinate driver training Schedule and dispatch crews to maximize time efficiency and... 

The Arnold Group

Forklift Operator (Nights) Job at The Arnold Group

 ...WEEKLY! Description: Our Company is currently seeking a Forklift Operator. The prime function of this position is to provide support...  ...GED required. Pre-employment assessment must be completed. No Experience required but some preferred, company will train the right... 

FIRMAMENT

Soccer Assistant Coach Job at FIRMAMENT

 ...methodologies of FC Barcelona, Atltico de Madrid, and Inter Milan, offer young North American players the opportunity to train with official coaches from these academies. The Role As an Assistant Coach, you will support elite European head coaches and help deliver a high-... 

DBA Web Technologies

Senior Data Quality Assurance Engineer (Informatica, Tableau, QlikView, Quality Center, Data Strategies, Data Delivery, Hadoop) in Charlotte, NC Job at DBA Web Technologies

 ...Tableau, QlikView, Quality Center, Data Strategies, Data Delivery, Hadoop) in Charlotte, NCData Delivery, data quality, Data Quality...  ...in building ETL based testing frameworks with Informatica and developing E2E data strategies-Experience or a high level understanding...