Location: Hartford, CT, United States
Job ID: 87850
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets
Customer Account Management
Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements
Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation
Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property
Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments
Sales and Opportunity Identification
Identify and pursue sales opportunities through key customer contacts and industry information
Qualify customer needs to secure profitable solutions leveraging company products and services
Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers
Negotiation and Strategy
Negotiate contract terms favorable to the company while also delivering on customer requirements
Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision
Communication
Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives
Collaboration
Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery
Documentation and Compliance
Prepare estimates and communicate proposals with customers
Maintain accurate customer records and files in accordance with company procedures
Ensure compliance with established policies and procedures
Education and Experience
Bachelor’s degree required, 0-2 years of professional experience
Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred
Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferred
Communication and Relationship Skills
Effective presentation skills and proficiency in Microsoft Office applications
Strong communication, negotiation, objection handling and closing skills with a proven sales track record
Ability to empathize, listen and connect with people to form outstanding customer relationships
Effective communication skills are required when communicating with customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives
Sales, Negotiation and Strategy
Customer Account Management: proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation
Negotiation & Strategy: experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers’ needs and Schindler values and are compliant with all regulations
Effectively, addresses and overcomes objections from clients in negotiations
Sales & Closing Skills: proficient in closing deals and securing agreements when finalizing contracts
Ability to independently identify and pursue sales opportunities, qualifying customers’ needs and introducing new services and technology
Organization and Mindset
Excellent time management, organizational skills, and problem-solving abilities
Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values
Leadership and Collaboration
Leadership: ability to provide guidance and expert support to more junior sales account managers and representatives
Proven track of collaborating with Field Superintendents and technicians with quality improvement processes
Base Salary $76,800 - $96,100
The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:Discover more on .
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
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