Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation. 

SPECIFIC RESPONSIBILITIES

Learning Experience Design

• Conduct robust learning needs analysis

• Define and design the most effective strategy for the learning need

Courseware Development

• Conceptualize the overall look and feel of digital learning lessons.

• Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.

Project Management

• Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives.

• Keep track and report results of learning initiatives up to 90 days after implementation.

• Create, track, and maintain project plans

• Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks
  

The success of the LX Designer will be measured through:

• Performance of learning programs deployed (reaction, performance, etc)

• On-time delivery of projects managed

• Feedback from key stakeholders

OTHER RESPONSIBILITIES

• Provide instructional design services to the following key functions:

• Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following: 

• Discover and implement techniques to drive online learning adoption and content usage.

• Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.

• Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelor’s degree in Instructional Design or closely related course, or equivalent experience.

Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.  

WORK EXPERIENCE

• 3 to 5 years experience in designing learner-centered training programs and developing related training materials

• 3 to 5 years conducting learning needs analyses to identify situations addressable by training solutions

• Working knowledge of adult learning, instructional design, and evaluation principles and practices

• Drafting measurable training goals and learning objectives (in all three learning domains)

• Developing appropriate learning assessment strategies and instruments

• Experience as an L&D program manager a plus

TECHNICAL SKILLS

• Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)

• Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) 

• Experience with E-Learning design principles, practices, and platforms (LMS)

OTHER SKILLS

• Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions

• Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing

• Demonstrated ability to interact with peers, management and other departments in a professional manner

• Strong organizational and interpersonal management skills

• Ability to manage time effectively and efficiently

Self-motivated and directed with keen attention to detail

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

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