Job Description

WE ARE CAESARS


At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.



Our Mission : “Create the Extraordinary"

Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values : “Blaze the Trail, Together We Win, All-In on Service”


Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Health Spa Attendant provides operational support and hosts guided tours of the Spa, anticipating guests’ needs and inquiries and education to guests and team members.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Assist guests in the correct use of all facilities including sauna, steam room and fitness equipment
• Assist guests regarding hotel facilities in an informative and helpful way
• Learn the names and personally recognize our regular guests and members
• Ensure the smooth operation of the Spa and complete all shift duties
• Respond to inquiries providing complete details of all spa, salon, and fitness aspects
• Ensure individualized guest service through acknowledging and responding to guests needs and expectations
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available, give information to admin support)
• Perform all duties while maintaining the guest’s comfort
• Responsible for the cleanliness of lockers, hallways, artwork, fixtures, treatment rooms, offices, consultation rooms, steam and sauna facilities, stairwells, bathrooms and service closets
• Assist with any situation that impacts the guest experience
• Remove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning carts
• Maintain linen inventory and report any linen shortages or other discrepancies to the appropriate manager or supervisor
• Ensure stocking of all spa amenities and toiletries
• Move, store, and stock furniture supplies and equipment
• Distribute linen to designated areas in the Spa in accordance with established levels in each area
• Communicate usage totals, problems, and concerns to appropriate manager
• Always maintain a clean, hygienic and neat work environment, ensuring all equipment is in safe working order
• Maintain alertness and observe safety standards to ensure guest’s and team member’s safety
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding THE ROW and the surrounding area to answer any questions guests may have
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

WHAT YOU WILL NEED

• Strong verbal communication skills
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time
• Seldom lifting of up to 20 lbs.
• Frequent pushing, pulling, and bending
• Work area is subject to variable temperatures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN


We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.



DISCLAIMER


The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.


As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.



ADA


Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.



EQUAL EMPLOYMENT OPPORTUNITY


Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Tags

Local area, All shifts, Night shift

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