Job Description

Customer Service Representative (Healthcare)

Pay: $17.00/hour

Location: Louisville, KY (Hybrid)

Address (Training Site): Louisville, KY 40219

Schedule

• Training: Monday–Friday, 8:00 AM – 4:30 PM (onsite for 4–6 weeks)
• Post-Training: Monday–Friday, 10:30 AM – 7:00 PM OR 11:30am - 8:00pm (hybrid/work from home)
• Note: Candidates may be required to return onsite if performance or attendance declines

Overview: We are hiring a Customer Service Representative to support patients, caregivers, and providers in a fast-paced healthcare environment. This role focuses on delivering excellent customer service, processing prescription refills, and coordinating shipments.

Key Responsibilities

• Handle inbound and outbound calls from patients, caregivers, and providers
• Provide accurate information and an effortless customer experience
• Process prescription refills and schedule shipments
• Resolve caller inquiries and ensure proper follow-up
• Adhere to company policies and procedures
• Maintain flexibility with scheduling as business needs require

Qualifications

• Previous call center experience preferred
• Healthcare experience is a plus
• Strong communication and problem-solving skills
• Proficient in Microsoft Office
• Typing speed of 35+ WPM
• Pharmacy Technician Registration required (by or before start date) 

Additional Details

• Hybrid role after successful completion of onsite training
• Opportunity for conversion to full-time (FTE)
• Must maintain performance and attendance standards to remain remote

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