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A full-service commercial bank in Lewisville, TX is seeking a dynamic, hands-on Branch Manager to lead their growing team. This working manager plays an essential role in identifying, recruiting, and retaining profitable customers while supporting all aspects of branch operations. The Branch Manager helps plan, direct, and organize sales efforts and daily activities, including new business development, account servicing, cashiering, and customer relations.
Success in this role requires a strong commitment to delivering exceptional service and professionalism. Whether assisting customers in person or over the phone, the Branch Manager supports a wide range of checking, savings, credit account transactions, and various financial services such as official checks, money orders, bank gift cards, and travel cards. This role also assists customers with inquiries related to both personal and commercial accounts or loans.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Duties may include, but are not limited to, branch end-of-day processes, balancing or auditing vaults or teller drawers, ordering money for the branch, and identifying outages on the cash balancing report. Also responsible for inputting, editing, and opening new accounts or loans while providing direction or limited supervision to bank employees.
• Serve as Teller Supervisor, providing approvals, assistance, and direction to line tellers as needed.
• Promote, explain, and cross-sell all personal deposit services offered by the bank, including CDs, IRAs, personal and commercial deposit accounts, and consumer loan products.
• Evaluate customer needs and respond promptly in person or by phone regarding account status, balances, stop payments, funds availability, monetary transfers, NSF items, OD status, and statement requests.
• Answer customer questions or refer them to the appropriate specialist for real estate, commercial loans, insurance, or merchant services.
• Recognize and resolve electronic banking issues, including debit card inquiries, debit card reissues, PIN resets, and debit card or ATM disputes.
• Receive and process deposits or withdrawals, examine items for proper endorsement, verify amounts, and enter transactions accurately and efficiently into system records.
• Assist with employee training and development.
• Perform annual employee reviews.
• Handle employee corrective action as needed.
• Interview consumer loan applicants and collect financial information to prepare loan files.
• Approve loans according to lending policy within lending limits, and up-stream loans that fall outside policy or lending authority.
• Approve daily NSFs in accordance with bank policy and procedures.
• Structure and complete documents generated during the lending process. Monitor compliance with loan policy and applicable regulations.
• Address customer matters or inquiries that may fall outside the lending function. Serve as a contact officer for non-borrowing accounts and loan customers needing additional banking services. Provide advice on business management and financial matters when appropriate.
• Develop new business by engaging with prospects and current customers. Solicit new opportunities and cross-sell other bank services.
• Prepare credit denial letters as appropriate.
• Maintain a professional and business-like atmosphere within the branch.
• Perform other duties as assigned.
• Senior CSR or Branch Management experience within a financial institution
• Strong experience with both consumer and commercial accounts
• Business development and relationship-building experience in the Lewisville or Denton County community is a plus
What We Offer: $65-75K annually
BENEFITS:
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